01
Due dates live in a spreadsheet
The information exists, but no one has the time to consistently turn it into customer conversations.
Renewal Desk
Keep recurring service from falling through the cracks.
Rivetlane follows up with existing customers when maintenance, inspections, and recurring services are coming due—then sends the ready-to-schedule conversations back to your team.
CYCLE / REPEATIdentifyRemindHandoff
The quiet leak
The customer is not always lost. Sometimes the reminder was.
Recurring work is valuable because the relationship already exists. Renewal Desk creates a dependable follow-up rhythm around the service dates your team is already tracking.
02
Follow-up depends on a quiet day
Renewal outreach gets pushed behind today’s calls, jobs, quotes, and scheduling changes.
03
Repeat work quietly slips away
Good customers can miss the next service simply because the reminder never reached them at the right time.
How it works
A simple lane from due date to conversation.
The first version stays deliberately practical. No software migration, complicated platform, or new workflow for your field team.
Review the renewal list
You provide the customer, service, and due-date information you already maintain. We organize the next group that needs attention.
Send timely reminders
Customers receive straightforward messages from your business before service is due, with a clear way to respond or schedule.
Return the ready customers
Interested replies, quote requests, and scheduling needs are handed back to your team with a concise weekly report.
Founding pilot
Start with one customer list and one renewal cycle.
The pilot is designed to prove the workflow with a controlled group before either side commits to a larger program.
PILOT / 30 DAYSMonth to month
Starting at$400 / month
- Up to 100 customer records
- Three-message reminder sequence
- Reply sorting and team handoff
- Weekly activity and response report
One-time setup begins at $250. Final scope is confirmed before outreach begins.
Ask about a pilotBest fit
Built for service dates that repeat.
Renewal Desk works best when the business already has customer contact information and a reasonably clear next-service date.
HVAC & plumbing
Maintenance plans, seasonal service, and equipment checkups.
Fire & safety service
Recurring inspections, testing, and equipment service dates.
Pest & route service
Quarterly, seasonal, and annual customer renewals.
Start with a small list